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StoriesToArt collects a 1/2, non-refundable deposit on Commissioned Artwork. The remainder due is collected when the Artist completes the Commissioned Artwork. If your credit card information has changed, StoriesToArt will ask you to update your credit card information prior to issuing a shipping label to the Artist.
All items sold on StoriesToArt.com ship FREE of charge to customers.
Artists ship Existing Artwork within 14 days using 2-Day Shipping. Artists have the autonomy to determine their timeline and specify what that is. Shipping timeframes are shown on the Artwork Details page.
The timeline for completing and shipping Commissioned Artwork varies. Artists specify their timelines for completion and shipping. Shipping timeframes are shown on the Commission Option Details page.
You may request to return Existing 2D and 3D Artwork within 7 days of delivery if the 2D or 3D Artwork is either not as described by the Artist (e.g., the Artwork is in the wrong dimensions), or was marked at the time of purchase as a gift. To do so, you must send a request to StoriesToArt, including any relevant pictures or documentation. If the request conforms to these requirements, StoriesToArt will instruct you to ship the Artwork in its original condition, with the printed order confirmation, back to the Artist using trackable 2-day shipping and, if the Artwork is valued at $100 or more, with shipping insurance.
IF YOU FAIL TO PURCHASE SHIPPING INSURANCE WHEN REQUIRED TO DO SO, YOU WILL NOT BE REIMBURSED IF THE ARTWORK IS DAMAGED DURING SHIPMENT BACK TO THE ARTIST.
For Artwork that is not as described, once the Artist confirms receipt of the Artwork, StoriesToArt will reimburse you for the purchase price. This does not include the price of shipping to return the Artwork. For Artwork purchased as a gift, once the Artist confirms receipt of the Artwork, StoriesToArt will send a gift card to the gift recipient at the e-mail address you provided at the time of purchase in the amount of the original purchase price less the initial cost of shipping less the initial shipping cost paid by the Artist. You will not be reimbursed for the cost of shipping the item back to the Artist.
Commissioned Artwork is non-returnable and non-refundable.
If you receive Artwork that was damaged during shipping to you and the shipment was insured, you agree to notify StoriesToArt and open a damage claim with the shipping company the Artist used. Any and all payouts from the shipping insurer will be directly to you. You will not receive any compensation or reimbursement from StoriesToArt. If the shipment was not insured, please contact help@StoriesToArt.com.
PLEASE DO NOT RETURN DAMAGED ARTWORK TO THE ARTIST.
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