Artist FAQS

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Updated June 17, 2017

Packaging Orders

How should I package my Artwork for shipping?

Check out this FedEx Video on how to Pack and Ship Framed Artwork and see "How do I ship an order?"
https://www.youtube.com/watch?v=d8zNtyAx8c4

Instructions on how to Pack and Ship Sculpture can be found here:
https://www.youtube.com/watch?v=RMLYQnz8Zk8

What do I need to include with a gift order?

Buyers will indicate whether to include their stories with the Artwork they purchased. If they request that their story be included with the Artwork, StoriesToArt will mail the buyer his or her story when you prepare to ship the Artwork or upload a digital Artwork file.

Shipping Orders

Who pays for shipping?

You are solely responsible for the shipment of any Artwork you sell through the Service. You will pay all shipping costs and factor such costs into your pricing strategy. Shipping costs are not included in the commission split.

Artists are required to confirm shipment of 2D and 3D Artwork by entering the tracking number(s) and actual shipping costs.

When do I ship an order?

You agree to ship purchased Existing Artwork to the Customer within your chosen shipping timeline (e.g., 3-5, 6-10, or 11-14 days) of the date of purchase. You agree to complete and deliver Commissioned Artwork to the Customer within the timeline specified by you in your Account.

Please note the shipping time frame and 2-day shipping are referring to two different aspects of the shipping process.

You, as an Artist, choose your shipping time frame (3-5, 6-10, or 11-14 days). If you encounter an emergency that prevents you from sending Artwork in the allotted time, you must immediately notify StoriesToArt and the Customer of the emergency and include a prompt revised shipping date. If you do not ship the Artwork by the revised date, StoriesToArt may cancel the sale and remove you from the Site.

How do I ship an order (e.g., Confirm the Shipment)?

You are solely responsible for the shipment of any Artwork you sell through the Service. You pay all shipping costs and factor such costs into your pricing strategy. Shipping costs are not included in the commission split.

For 2D and 3D Artwork, you may purchase shipping through any major shipping provider (viz., USPS, UPS, FedEx).

For digital Artwork, you upload the Commissioned Artwork file through the StoriesToArt.com website to Confirm the Shipment.

For Existing and Commissioned 2D and 3D Artwork, you Confirm the Shipment on the Site. To do so, 1. Log into your artist account, 2. Rollover "Manage Orders" in the main artist account navigation and click "Pending Orders," 3. Click "View Order" for the order you want to prepare, 4. Click "Print Packing Slip" and choose the items that will be included in the shipment. Then, click "Create Packing Slip" and print the packing slip to include with the order, 5. After you have arranged for shipping and obtained a shipping label, click "Confirm Shipment". Select the items included in the shipment and enter the Tracking Information.

If the buyer requested that prices not be included on the packing slip when they placed the order, you will see the text, "Prices on packing slip will be hidden per buyer request."

Make sure to include the StoriesToArt packing slip in the shipment and procure shipping insurance for all shipments of value greater than $100 US dollars.

Do not include any business materials that redirect your StoriesToArt customers to sales or services outside of StoriesToArt (e.g., your individual business websites or galleries representing your work). Please note you may include other personal touches as long as they do not redirect customers to sales or services outside of StoriesToArt.

Ship the purchased Existing Artwork to the Customer within 14 days of the date of purchase. Complete and deliver Commissioned Artwork within the timeline specified by you in your Account.

Please note the shipping time frame and 2-day shipping are referring to two different aspects of the shipping process.

You, as an Artist, choose your shipping time frame (3-5, 6-10, or 11-14 days). This is the time it will take you to prepare the Artwork for shipment after the buyer places the order.

If you encounter an emergency that prevents you from sending Artwork in the allotted time, immediately notify StoriesToArt and the Customer of the emergency and include a prompt revised shipping date. If you do not ship the Artwork by the revised date, StoriesToArt may cancel the sale and remove you from the Site.

May I ship via freight?

Yes. Artists may purchase shipping through any of the major shipping providers (e.g., USPS, UPS, FedEx). Because shipping labels are purchased off-site, Artists are required to confirm shipment by entering the tracking number(s) and actual shipping costs.

Shipping costs are not included in the commission split.

Do all orders have to include shipping insurance?

You agree to purchase shipping insurance when shipping Artwork valued at $100 or higher for the value of the Artwork.

What shipping methods are offered?

For 2D and 3D Artwork, you may purchase shipping through any of the major shipping providers (e.g., USPS, UPS, FedEx).

Can I ship multiple items on an order together?

Yes, if they are going to the same buyer. No, if they are going to different buyers.

How do I ship one order in multiple packages to one Customer?

For multiple package shipments, Artists may purchase shipping through any of the major shipping providers (e.g, USPS, UPS, FedEx).

Why do I have to estimate shipping costs?

We feel offering free shipping to our Buyers increases the potential for sales of your Artwork and maintains our competitive edge. To do this, we must include shipping in the asking price. Given the location (and potentially the weight) will be unknown, Artists will not be able to provide an exact calculation. Consequently, Artists must estimate shipping costs based on weight, dimensions, and destination addresses. Shipping costs vary across shipping companies depending on what is being shipped, the type of shipping chosen, weight, size, destination and time of year. It behooves Artists to pre-package Existing Artwork and Commissioned Artwork, weigh them, enter various destinations and compare prices to determine how to factor shipping costs into the asking price of Artwork.

How do I estimate shipping costs?

You may estimate shipping costs for standard UPS shipments using the shipping calculator provided on the Site when uploading Artwork for sale. You will be directed to third party sites to further estimate shipping costs.

How do I ship by freight?

Artists may purchase shipping through any of the major shipping providers (e.g., USPS, UPS, FedEx). Artists are required to confirm shipment by entering the tracking number(s) and actual shipping costs.

Can I ship multiple items on an order separately?

Yes. When preparing the shipping you will have the opportunity to choose which items from the order are being shipped.

How do I obtain a shipping label?

Artists may purchase shipping labels at the shipping companies they choose to use. You will be required to confirm shipment by entering the tracking number(s) and actual shipping costs on the Order Details page.

What happens if the order is damaged during shipping?

To report when 2D or 3D Artwork arrives damaged, Customers agree to notify StoriesToArt and open a damage claim with the shipping company the Artist used.  Any and all payouts from the shipping insurer will be directly to the customer.  The customer will not receive any compensation or reimbursement from StoriesToArt.  If the shipment was not insured, the customer will be directed to contact help@StoriesToArt.com

Customers do NOT return damaged Artwork to Artists.

Digital and Audio Delivery Orders

How do I deliver a digital Artwork order (i.e., song, animation, etc.)?

You may view your orders on the Manage Orders page in your Artist Account. To manage an order, click on the order number or the "View Order" link. This will take you to the Order Details page where you can upload digital files. Click the "Upload Artwork" button for the item you'd like to upload a file for. Once you have selected an uploaded the file, you will see "Uploaded" along with the date of the upload under the Shipments column. To remove or edit uploaded files, click on the "View Details" link for the upload you'd like to change.

What types of file formats can digital Artwork be delivered in?

JPG, PNG, TIFF, GIF, MP3, MP4, WAV, AIFF, PDF.

Is there a size limit for images being uploaded?

Image files may not be larger than 1000kb.

How does the buyer get his or her story for a digital Artwork order?

StoriesToArt will mail the buyer his or her story in a separate mailing when you upload a digital Artwork file.

Printing the Packing Slip

How do I print the packing slip?

On the Create Shipment page, click the "Print Packing Slip" checkbox at the bottom of the page. If the buyer requested that prices not be included on the packing slip when they placed the order, you will see the text, "Prices on packing slip will be hidden per buyer request."

Can I exclude prices from printing on the packing slip of a gift order?

If the buyer requested that prices not be included on the packing slip when they placed the order, you will see the text, "Prices on packing slip will be hidden per buyer request." Prices will automatically be excluded from the packing slip when this text is displayed.

Do I have to include the packing slip with the shipment?

Yes, please include the packing slip with the shipment. On the Create Shipment page, click the "Print Packing Slip" checkbox at the bottom of the page. If the buyer requested that prices not be included on the packing slip when they placed the order, you will see the text, "Prices on packing slip will be hidden per buyer request."

How should I mail my photographs?

Mail your photograph in a sturdy shipping tube. You may want to include directions for preparing a shipped photograph for framing. See "How should I tell the Customer to prepare a shipped photograph for framing?"

How should I tell the Customer to prepare a shipped photograph for framing?

You may want to include the directions below for preparing a shipped photograph for framing with your photograph being mailed to a Customer.

How do I direct Customers to flatten my photographs for framing?

Remove the print from the shipping tube and unroll it. Lay it out, image side up, on a flat surface.

Prepare a flat, smooth, hard surface for working. Clean it of any grit and particles that might bruise your print. Clean your hands. Skin oils are not good for a print. Place a piece of heavy-ish smooth paper on the working surface. The paper should be the same size or slightly larger than the print, never smaller.

Remove the print from the shipping tube and gently unroll it in the opposite direction to which it is curled. Only handle the print by its edges and never touch the printed image area. With care, place the print image-side down on the smooth paper.

Put a second sheet of smooth paper on the print’s image. Place a few, smooth, flat, heavy objects (such as books) on the ends and middle of the print. Let it sit for a couple hours. Remove the heavy objects from the print. If your print still isn’t flat, let it sit with heavy objects holding it down for a few more hours.

If you plan to take the print to be framed, transport it in it’s original shipping tube. Roll it by starting at the edge closest to you. Roll the smooth paper/print combination in the opposite direction to the print curl. Don’t roll things too tightly or you run the risk of bruising the print. Slide the rolled smooth paper/print combination fully into the shipping tube. Let it sit that way for a time. The exact amount of time required could range between 20 minutes and 8 hours depending on the humidity and temperature.

- Do not use an iron, no matter how many “protective” layers you put between it and the print.
- Do not use steam or moisture.
- Do not scrape the back of a print over the edge of a table.

Adapted from: https://stephenjohnsmith.com/about/the-art-prints/flattening-curled-print