Artist FAQS

Have a question? Ask here.

Updated April 23, 2017

Uploading Commission Artwork Options

How do I upload Commission Artwork Options?

Log into your Artist Account. Under Sell Your Artwork, choose “Add Commissioned Artwork Options” from the drop down menu, and follow the prompts provided.

What do I do if my files are too big?

Need help reducing the size of an image file? Go to this free service:
http://compressjpeg.com

How do I write a Commissioned Art description?

When uploading a sample, you will identify format attributes (e.g., size, length). Then you will be asked to provide a description. Explain you could do something similar in size/materials to the sample you are uploading but vary the content based on the Buyer’s story. Include other variations you are willing to make to your work (e.g., colors in images, content to include and/or specific background sounds in music, or content or formatting to emphasize in poetry). Encourage the buyer to provide whatever will help you create the commissioned piece (e.g., photographs, text, materials, momentos, audio).

Do you have examples of Commissioned Artwork Descriptions?

Yes. Here are examples.

Example 1
My art is created using hand dyed and commercial cottons and silks. It ranges from quite simple designs and small sizes to large wall hangings. This commissioned sample is for a simple design in a small size. They are machine pieced and appliqued. Sometimes I use couching with yarn to add definition and sometimes I add hand painted silk or nonwoven fibers for layering and texture. Color is my "thing" and is one of the most important aspects of creating my art. I would love to work with you in creating a beautiful work of art for your unique space.

Example 2
Commission me to make a fun and graphic digital composition of old family photos. Scan or mail photos dear to you and I'll digitally crop, cut, and arrange them into a collage of your preferred size and shape.

Example 3
You too could have a simple but potent composition with guitar and vocals to express an intimate personal message to a loved one or friend. Send me information to include in the lyrics, specific background sounds you’d like to hear, and anything else that could serve as inspiration.

Example 4
Want a portrait of your family pet? Send me photos, indicate your preferred color palette, describe what you’d like in the background, and let me know if you prefer a landscape or portrait orientation.

Example 5
Want to tell someone you love them? How about with poetry? Send me your general thoughts, specific goals, and other preferences and I’ll create a one-of-a-kind poem for you to share with your loved one.

Can I offer a Commissioned Artwork Option that is the same as an Existing Artwork?

Yes. Just upload an image of the Existing Artwork as a sample and explain in the description that you are accepting commissions to do a similar piece (see how to complete the Commissioned Artwork Description).

Communicating with the Buyer

Is there a deadline for getting commissions done?

You agree to complete and deliver Commissioned Artwork to the Customer within the timeline specified by you in your Account. StoriesToArt will also send the buyer his/her story if the buyer made this request.

How much input do buyers have with commissioned pieces?

StoriesToArt encourages Artists and Customers to collaborate but it is up to Artists as to how much input they want to give Customers. Customers choose Artists based on their commission options, so they should know what style to expect. StoriesToArt does, however, stipulate that a minimum number of email correspondences occur between the Artist and Customer based on the price of the Artwork. See the question below: How frequently should I communicate with the buyer of a Commissioned Artwork?

How should I communicate with my buyers?

You may contact the buyer by clicking on the "Contact Buyer" button on the Order Details page. If you have synced your personal and StoriesToArt email accounts, you can reply to all emails from customers in your personal inbox by selecting "From" and clicking on yourfirstname.lastname@storiestoart.com. If you are not synced, you will be given directions in customer emails you receive regarding how to respond from your StoriesToArt email account (viz., by clicking here and logging in with yourfirstname.yourlastname@storiestoart.com and your password. Or, you'll have the option to go to Messages in your Artist Account, click on your email address, enter your username and password, and reply to customers).

How frequently should I communicate with the buyer of a Commissioned Artwork?

Price ranges are determined by the number of correspondences between the Artist and commissioner and the number of revisions, so you determine these when you set your price. For example, in our Email Correspondence Regarding Commissioned Artwork table below, it's showing that for commissioned samples you exhibit at the $200-$500 range, you send 2 emails, including a request for confirmation of the final 2D or 3D Artwork to the Customer and receive 2 emails from the Customer, including confirmation of the final 2D or 3D Artwork. For Artwork you price between $500-$1,000, you send 3 emails to the Customer during the process, including 1 request for a confirmation email for 2D and 3D Artwork, and receive 3 from the Customer, including confirmation for 2D or 3D Artwork (who may or may not request a revision), etc.

Email Correspondence* Regarding Commissioned Artwork
Price of Artwork1 Artist/Customer Emails2 Artist/Customer Emails3 Emails/1 Revision4 Emails/up to 2 Revisions5 Emails/up to 3 Revisions
$0-199 X        
$200-499   X      
$500-999     X    
$1,000-1,999       X  
$2,000+         X

*When commissioned to do 2D or 3D Artwork, correspondence includes an email from the Artist with an image of the final 2D or 3D Artwork and a response from the Customer confirming receipt of the email when the final 2D or 3D Artwork is completed. The confirmation email does not apply to songs or poetry.

These guidelines are minimum standards; you may communicate more frequently with Customers or make additional revisions at your discretion.

What do I do if the buyer wants to return the Commissioned Artwork?

If you HAVE NOT started the commission, you may cancel the order by logging into your Artist Account and going to Manage Orders. Select the order number or "View Order" link for the order you'd like to cancel an item from. On the Order Details page, click the "Cancel Items on Order" link. You may select the item you wish to cancel, the reason for cancellation and enter a message for the buyer that explains the cancellation. The buyer will receive notice of the cancellation by email. StoriesToArt will issue a full refund to the Customer less the non-refundable deposit for the Commissioned Artwork.

If you HAVE started but have not finished or shipped the Commissioned Artwork, you may contact info@StoriesToArt.com, include Full Refund in the subject heading, and request that StoriesToArt issue a full refund to the Customer. Otherwise StoriesToArt will provide a partial refund.

If you have shipped the finished Commissioned Artwork, StoriesToArt has already collected the remainder due and the Customer may not return the piece.

What happens if I have an unhappy buyer?

Hopefully the collaboration via email will rectify any Customer concerns about the Artwork being commissioned.

If you HAVE NOT started the commission, you may cancel the order by logging into your Artist Account and going to Manage Orders. Select the order number or "View Order" link for the order you'd like to cancel an item from. On the Order Details page, click the "Cancel Items on Order" link. You may select the item you wish to cancel, the reason for cancellation and enter a message for the buyer that explains the cancellation. The buyer will receive notice of the cancellation by email. StoriesToArt will issue a full refund to the Customer less the non-refundable deposit for the Commissioned Artwork.

If you HAVE started but have not finished or shipped the Commissioned Artwork you may contact info@StoriesToArt.com, include Full Refund in the subject heading, and request that StoriesToArt issue a full refund to the Customer. Otherwise StoriesToArt will provide a partial refund of 50%.

If you have mailed the finished Commissioned Artwork, StoriesToArt has already collected the remainder due and the Customer may not return the piece.
Please see our Customer Service Policy.

What do I do after completing the Commissioned Artwork?

Prior to shipping 2D and 3D Commissioned Artwork, email (from your StoriesToArt email account) the Customer an image of the completed piece and obtain their final approval. After the Customer approves the final Artwork, you may create your shipment and enter actual shipping costs. This will trigger StoriesToArt to collect the remainder due from the Customer. If, for any reason, the Customer’s credit card does not accept the charge, you will be unable to complete the delivery process through the Site and will be directed to contact StoriesToArt.

To deliver Commissioned Songs and Poetry, upload a digital file of the Commissioned Digital Artwork through StoriesToArt. This will trigger StoriesToArt to collect the remainder due from the Customer. If, for any reason, the Customer’s credit card does not accept the charge, you will be unable to complete the delivery process through the Site Artwork and will be directed to contact StoriesToArt.

For all Commissioned Artwork, photograph the image or retain a copy of the digital, animation, or audio file and ship or email the original Artwork and the story (if provided) to the Customer.

After completing the purchase, if the buyer provided a story, StoriesToArt will print and mail the buyer’s story to the Artwork recipient. After shipment of the Commissioned Artwork, StoriesToArt will also email the Customer requesting that the Customer (1) leave a review of your work and (2) give permission to exhibit the Customer’s story on your Account. If permission is granted, you will be notified via email and required to upload an image/file of the Commissioned Artwork and the story text to your Account. You may contact StoriesToArt if you have concerns about the accuracy of a review by emailing info@StoriesToArt.com with Artist Review in the subject heading.

You may change your Commissioned Artwork listing to “inactive” if you are unable or unwilling to sell Commissioned Artwork for any period.

How do I obtain final approval for Commissioned 2D and 3D Artwork from the Customer?

When you complete the Commissioned 2D or 3D Artwork, send an email (from your StoriesToArt email account) to the Customer with an image of the final piece for final approval. After hearing back from the Customer, go to “Create Shipment,” verify that the Customer responded, and follow the directions to create the shipment.

Please note that Commissioned Artwork is non-returnable.

What do I do after shipping the Commissioned Artwork?

After shipment of the Commissioned Artwork, StoriesToArt will send an email to the Customer requesting that the Customer (1) leave a review of your work and (2) give permission to exhibit the Customer’s story on your Account. If permission is granted, you will be notified via email and required to upload an image/file of the Commissioned Artwork and the story text to your Account. You may contact StoriesToArt if you have concerns about the accuracy of a review by emailing info@StoriesToArt.com with Artist Review in the subject heading.

How do I add samples of my past Commissioned Artwork?

Log into your Artist Account. Under "Sell Your Artwork", choose "Manage Past Commissioned Artwork Samples" from the drop down menu. You will see links for "Active Samples", "Available Samples" and "Inactive Samples." Click on "Available Samples" and select the "Review and Add to Samples" link for the Artwork you'd like to add to your commission samples.

To add an "Inactive Sample" to your Commissioned Artwork samples, simply change the status in the dropdown menu from "inactive" to "active."

How do I edit the buyer's story to include with my commission sample?

If the buyer has given permission to use their story with your commission samples, the story will appear in an editable field when adding the Artwork to your commission samples. You may edit the text of the story on this page. Please be sure to remove any private information such as last names, addresses, etc.

What if a buyer has not given permission for me to use the commission work as a sample?

If the buyer has not given permission to use their story with your commission samples, the story will automatically be excluded from the information displayed with the commission Artwork sample. Stories for which the buyer has NOT given permission to use may not be displayed publicly on the Site.

How do I remove samples of my past commission work?

To remove a past commission sample from appearing on your Artist Details page, log into your Artist Account. Under "Sell Your Artwork", choose "Manage Past Commissioned Artwork Samples" from the drop down menu. You will see all of your active commission samples. To remove a sample, simply change the status from "Active" to "Inactive" using the status dropdown menu. Inactive Commissioned Artwork samples will not appear on your Artist Details page for prospective buyers to see.