Buyer FAQS

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Commissioning Artwork (Telling Your Story)

How long does it take for a piece of Commissioned Artwork to be created?

Each Artist includes a timeline for completing Commissioned Artwork with their Commissioned Artwork Options. You may specify when you need the artwork completed in two ways. Go to “Turn Your Story To Art”, click on Art Scout, and click “Get Started.” You will be asked, “How soon does the Artwork need to be ready to ship?”

When browsing Artwork, you may use the “Existing” filter to select the timeline you need the art completed within. The page will display Artwork that will be ready to ship within your selected timeline.

How do I tell the Artist my story?

When purchasing Commissioned Artwork, click on “Get Started” on the item details page. You will have the opportunity to enter your story along with other information about the Artwork you'd like to commission.

How can I edit my story after I submit it?

For Commissioned Artwork, you may view/edit your story from the Shopping Cart page by clicking the “Edit Commissioned Artwork Details” link.

Can I send the Artist photos, videos or other references to my story?

Yes, you may upload files during the purchase process. You may also email the Artist to ask if they will allow you to mail objects you'd like them to use as inspiration and return or incorporate into the Artwork.

Do all Artists on StoriesToArt.com offer Commissioned Artwork?

Yes, we require that all of our Artists offer at least one Commissioned Artwork Option, however, at any given time individual Artists may not be able to accept commission work if life circumstances prevent them from doing so.

How do I communicate with an Artist that I've commissioned to create my story as Artwork?

You may contact the Artist using the "Contact Artist" link on the Order Details page in your StoriesToArt.com account.

When you commission an Artist, you provide the Artist with your contact information. The Artist will contact you via email to collaborate on the Artwork they're creating for you. Once the Artist has contacted you, you may correspond via email as follows.

Price of Artwork1 Artist/Customer Emails2 Artist/Customer Emails3 Emails/1 Revision4 Emails/up to 2 Revisions5 Emails/up to 3 Revisions
$0-199 X        
$200-499   X      
$500-999     X    
$1,000-1,999       X  
$2,000+         X
*When commissioning 2D or 3D Artwork, correspondence includes an email from the Artist with an image of the final 2D or 3D Artwork and a response from the Customer confirming receipt of the email when the final 2D or 3D Artwork is completed. The confirmation email does not apply to songs or poetry.

May I request revisions to Commissioned Artwork?

You may request revisions to the Artwork based on the guidelines below.

Price of Artwork1 Artist/Customer Emails2 Artist/Customer Emails3 Emails/1 Revision4 Emails/up to 2 Revisions5 Emails/up to 3 Revisions
$0-199 X        
$200-499   X      
$500-999     X    
$1,000-1,999       X  
$2,000+         X
*When commissioning 2D or 3D Artwork, correspondence includes an email from the Artist with an image of the final 2D or 3D Artwork and a response from the Customer confirming receipt of the email when the final 2D or 3D Artwork is completed. The confirmation email does not apply to songs or poetry.

Can I cancel a commission order?

Orders for Commissioned Artwork that have not yet been started may be cancelled at the discretion of the Artist. To request cancellation, log into your StoriesToArt.com account, go to Order History and select the order you wish to cancel. Click the "Contact Artist" link below the item you wish to cancel.

For further assistance with your order, please contact StoriesToArt at help@storiestoart.com.

Can I return a Commissioned Artwork order?

Commissioned Artwork is non-returnable.